SHIPPING POLICY

We ship orders on the same day (if placed before 15:00). We ship with PostNL and it normally takes 1-2 business days for your order to arrive in the Netherlands.

We ship all over the world, find your shipping region info below:

 Netherlands:

1-2 Business days | €6.75

-

EU zone 1:

3-5 Business days | €13.-

Including:

  • Belgium

  • Germany

  • Luxembourg

  • France

  • Spain

  • Italy

  • Sweden

  • Denmark

  • Austria

-

EU zone 2:

3-5 Business days | €18.50

Including:

  • Albania

  • Andorra

  • Belize

  • Bosnia and Herzegovina

  • Bulgaria

  • Croatia

  • Cyprus

  • Estonia

  • Faroe Island

  • Finland

  • Greece

  • Greenland

  • Hungary

  • Iceland

  • Ireland

  • Latvia

  • Liechtenstein

  • Lithuania

  • Macedonia

  • Malta

  • Moldova

  • Montenegro

  • Norway

  • Poland

  • Portugal

  • Republic of Kosovo

  • Romania

  • San Marino

  • Serbia

  • Slovakia

  • Slovenia

  • Spain (Canairas)

  • Switzerland

  • Turkey

  • Ukraine

  • United Kingdom

  • Vatican

-

World zone 1:

5-10 Business days | €25.55

Rest of the world:

All other countries including for example:

United States of America, Canada, Africa, South America, Japan etc.​

-​

Note: Delivery time can be longer then usual during the Covid-19 pandemic.

RETURN POLICY

In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.

 

Return Process.

To return an item, please email customer service at mail@artichoc.nl to receive a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

ARTI CHOC

Attn: Returns RMA#

Koninginneweg 141

1075CM, Amsterdam

The Netherlands

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds.

After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Questions.

If you have any questions concerning our return policy, please contact us at:

mail@artichoc.l